Responsible Gaming at jeebaje
Play Smart. Stay in Control.

1. 18+ Age Restriction Policy

jeebaje operates exclusively for adults aged 18 years and above. This is a strict, non-negotiable requirement that applies to every player, regardless of location within Bangladesh or the type of product being accessed — whether that is sports betting, live casino, slot games, or any other offering on the platform.

At the point of registration, every new player is required to confirm that they are at least 18 years old. jeebaje subsequently conducts a formal Know Your Customer (KYC) verification process that includes age confirmation against a government-issued identity document, such as a National Identity Card or passport. Accounts that fail age verification are immediately suspended pending further review, and any funds associated with an underage account are handled in accordance with applicable regulations.

If jeebaje has any reasonable suspicion that an account holder may be under the age of 18, access to the account will be restricted and verification documents will be requested without delay. jeebaje reserves the right to void any winnings and return only the net deposited funds in cases where underage gambling is confirmed.

2. Signs of Problem Gambling

Problem gambling can affect anyone. It does not require a person to gamble every day, nor does it require them to have lost a specific amount of money. The key indicator is whether gambling is causing harm — to the player's finances, relationships, mental health, or daily functioning. jeebaje encourages all players to regularly reflect on their gambling behaviour and to act early if warning signs appear.

The following checklist outlines common signs that gambling may be becoming problematic. This is not a clinical diagnostic tool, but a practical guide to help players assess their own relationship with gambling honestly.

3. Self-Exclusion Tools

Self-exclusion is one of the most effective tools available to a player who feels that their gambling is getting out of hand. jeebaje's self-exclusion programme allows you to voluntarily block yourself from accessing the platform for a defined period of time, giving you the space and distance needed to reassess your relationship with gambling.

3.1 Available Self-Exclusion Periods

jeebaje offers the following self-exclusion durations, all of which take effect within one hour of the request being submitted to the support team:

• 3 months — a short-term break suitable for players who want a defined pause
• 6 months — a medium-term exclusion for more sustained recovery
• 12 months (1 year) — a long-term exclusion for players with significant concerns
• Permanent exclusion — an indefinite, irreversible account closure for players who choose to stop gambling entirely

3.2 How to Request Self-Exclusion

You do not need to provide a detailed explanation or justification to request self-exclusion. Any player can initiate the process at any time by following the steps below:

1. Log in to your jeebaje account and navigate to the Account Settings section.
2. Select "Responsible Gaming" from the settings menu and choose "Self-Exclusion".
3. Select your preferred exclusion period from the available options.
4. Confirm your selection. You will receive an email confirmation at the address registered to your account.
5. Alternatively, contact the support team directly at [email protected] and request exclusion by email. Our team will action the request within one hour.

During a self-exclusion period, your account is fully suspended. You will not be able to log in, deposit, wager, or receive promotional communications from jeebaje. Any outstanding balance at the time of exclusion will remain in your account and can be withdrawn upon request.

4. Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most practical steps a player can take to maintain control over their gambling spend. jeebaje allows every registered player to set limits on how much they can deposit into their account over defined time periods.

4.1 Limit Types

• Daily deposit limit: The maximum total amount you can deposit in any rolling 24-hour period
• Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day period
• Monthly deposit limit: The maximum total amount you can deposit across any rolling 30-day calendar period

Limits can be set in Bangladeshi Taka (BDT) and apply across all payment methods including bKash, Nagad, Rocket, Upay, and card payments. Once a limit is reached, any further deposit attempts within that period will be declined automatically.

4.2 Changing or Removing Limits

Reducing a deposit limit takes effect immediately. Increasing a limit or removing a limit entirely is subject to a mandatory waiting period of at least 24 hours before the change becomes active. This waiting period is an intentional safeguard designed to prevent impulsive decisions made in the heat of a losing streak from overriding a player's longer-term responsible choices.

5. Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension designed for players who want to step back from gambling temporarily without committing to a full self-exclusion. Time-outs are useful after an intense session, following a significant loss, or whenever a player feels they need a brief pause to recalibrate.

5.1 Available Time-Out Durations

• 24 hours — a one-day break that takes effect immediately
• 7 days — a one-week pause with a clear end date
• 30 days — a month-long cooling-off period

During any time-out period, your account is fully suspended in the same manner as a self-exclusion. No logins, deposits, or wagers are permitted. Promotional emails and bonus notifications are also suppressed during this period.

5.2 Reality Checks

In addition to time-out periods, jeebaje recommends that players use their session history to perform regular reality checks. Before each session, consider setting a personal time limit for how long you intend to play. Many players find it helpful to set a timer on their phone as an independent reminder that is separate from the platform itself.

If you find that you are regularly overriding your own time intentions or spending longer on the platform than you planned, this is a meaningful signal worth taking seriously. In such cases, contacting the jeebaje support team to discuss your options is always the right next step.

6. Getting Help & Player Support

Reaching out for help is a sign of strength, not weakness. jeebaje's support team is trained to handle responsible gaming concerns with sensitivity, discretion, and zero judgement. Whether you want to set a limit, trigger a self-exclusion, ask a question about your account activity, or simply talk through how you have been feeling about your gambling, the team is there for you.

6.1 Contacting jeebaje Support

The jeebaje responsible gaming support channel is available 24 hours a day, 7 days a week, in English. To reach us, write to the address below. Do not use a mailto link — simply copy the address into your email client directly.

6.2 What to Include in Your Message

When contacting support for responsible gaming assistance, it helps to include the following information so that our team can act quickly:

• Your jeebaje username or the email address registered to your account
• The type of assistance you are requesting (deposit limit, time-out, self-exclusion, account review, general concern)
• Your preferred exclusion duration if requesting self-exclusion

You do not need to provide detailed personal explanations or justifications. A simple request is sufficient and will be actioned within one hour during all hours of the day.

7. Protecting Minors

The protection of children and young people from exposure to gambling is a responsibility that jeebaje takes with the utmost seriousness. The platform is designed, marketed, and operated exclusively for adults aged 18 and above. The following measures are in place to minimise the risk of underage access.

• Mandatory age declaration at registration: Every new player must declare they are 18 or older before an account can be created.
• KYC age verification: jeebaje verifies the age of every player using government-issued identity documentation before deposits or withdrawals are permitted.
• No minor-oriented content: jeebaje does not publish content, promotions, or imagery that could reasonably be considered appealing to persons under the age of 18.
• Immediate account suspension: Any account suspected of being held by or accessible to a minor is suspended immediately pending investigation.

7.1 Advice for Parents and Guardians

If you share a device with a minor, jeebaje strongly recommends the following steps to prevent accidental or deliberate access to gambling platforms:

• Enable parental control or filtering software on shared devices and home broadband connections. Products such as Net Nanny, Kaspersky Safe Kids, and similar tools can block gambling-category websites.
• Do not leave your jeebaje account logged in on shared devices. Always log out at the end of each session.
• Do not store your jeebaje username or password in a location — such as a shared notes app or saved browser credentials — where a minor could find and use them.
• Talk to children in your household about the risks associated with gambling and why it is an adult-only activity.

If you believe a minor has accessed your jeebaje account, contact the support team immediately at [email protected]. All such reports are treated as high-priority and will be addressed without delay.

8. Our Commitment to Safe Gaming

Responsible gaming is not a box-ticking exercise at jeebaje — it is a core operating principle that informs how the platform is built, marketed, and supported. We recognise that gambling platforms carry a significant responsibility to their players, and we take that responsibility seriously across every part of the business.

jeebaje's responsible gaming programme is reviewed and updated regularly to reflect evolving best practices in player protection. Our internal responsible gaming standards cover staff training, product design, promotional guidelines, and customer support protocols. Any marketing communications issued by jeebaje are designed to be socially responsible and are never targeted at vulnerable individuals or those who have opted out of promotional messaging.

jeebaje does not tolerate the use of its platform by persons who are experiencing gambling-related harm without seeking assistance. If our monitoring systems identify patterns of behaviour consistent with problem gambling — such as unusually rapid re-deposits, extended continuous sessions, or repeated attempts to reverse self-exclusion requests — our team will proactively reach out to the player concerned to offer support.

We encourage every jeebaje player to treat gambling as entertainment with a defined budget — not as a way to make money, escape problems, or recover from financial difficulty. Gambling outcomes are governed by probability and random number generators; no strategy, system, or pattern of play can guarantee winnings. Always gamble with money you can afford to lose, and stop when the enjoyment stops.