jeebaje Privacy Policy
How We Handle Your Data

1. Information We Collect

jeebaje collects personal information from you in several ways: directly when you register an account or make a transaction, automatically as you interact with the platform, and occasionally from trusted third-party sources as part of our identity verification process. The categories of information we collect are described below.

1.1 Information You Provide Directly

When you create a jeebaje account or interact with the platform's features, you may be asked to provide the following information:

• Identity data: Full legal name, date of birth, gender, and nationality
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postal code)
• Verification documents: Copies of government-issued photo ID (National Identity Card, passport), proof of address, and payment method ownership evidence as part of Know Your Customer (KYC) checks
• Account credentials: Username and hashed password
• Financial data: bKash, Nagad, Rocket, or Upay wallet numbers, bank account or card details (partial, tokenised) used for deposits and withdrawals
• Communications: Messages sent to the jeebaje support team, feedback submitted through the platform, and responses to surveys or promotions

1.2 Information Collected Automatically

When you access jeebaje, our servers and analytics tools automatically record certain technical and behavioural information about your session, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution
• Usage data: Pages visited, games played, betting history, session duration, click patterns, search queries within the platform
• Transaction logs: Deposit amounts, withdrawal requests, timestamps, payment method used, and transaction reference numbers
• Geolocation data: Approximate location derived from your IP address, used to verify eligibility and comply with regional restrictions
• Cookie and tracking data: Information collected via cookies, pixel tags, and similar technologies as described in Section 4

1.3 Information from Third Parties

In certain circumstances, jeebaje may receive personal information about you from third-party sources. This includes identity verification data from KYC service providers, fraud-screening information from payment processors, and publicly available records used to satisfy anti-money-laundering (AML) obligations. Data received from third parties is handled with the same standard of care as data you provide directly.

2. How We Use Your Data

jeebaje processes personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which jeebaje processes personal data are set out in the table below.

jeebaje will never use your personal data for purposes beyond those described in this policy without first notifying you and, where required, obtaining your consent. If you have opted in to receive promotional communications from jeebaje, you may withdraw that consent at any time by contacting support at [email protected].

3. Data Sharing & Third Parties

jeebaje does not sell, rent, or trade your personal information. We share personal data with third parties only where strictly necessary and only under the conditions described in this section.

3.1 Service Providers

jeebaje engages a limited number of third-party service providers who process personal data on our behalf in order to deliver the platform's core services. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive financial and identity data to process transactions
• KYC and identity verification providers: Receive copies of identity documents and personal details to verify player eligibility
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to serve game content and calculate outcomes
• Hosting and infrastructure providers: Cloud hosting partners who store platform data in secured data centres under strict data processing agreements
• Fraud and AML screening providers: Receive transaction and identity data to detect suspicious activity

All third-party service providers engaged by jeebaje are required to handle personal data in accordance with applicable data protection standards and are contractually prohibited from using your data for their own purposes.

3.2 Legal Disclosures

jeebaje may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or other government authorities where required to do so by law, court order, or other binding legal process. In such cases, jeebaje will disclose only the minimum information necessary to satisfy the legal requirement and will, where permitted, notify the affected player of the disclosure.

3.3 Business Transfers

In the event that jeebaje undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by jeebaje may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to the applicable privacy policy that result from it.

4. Cookies & Tracking Technologies

jeebaje uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and where you have consented, deliver relevant promotional content. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and store information about your preferences or actions. Cookies may be session-based (deleted when you close your browser) or persistent (stored on your device for a defined period).

4.2 Types of Cookies Used by jeebaje

• Strictly necessary cookies: Required for the platform to function. These include authentication cookies that keep you logged in during your session and security cookies that protect against fraudulent activity. These cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: Collect anonymised data about how players use the jeebaje platform — for example, which pages are visited most frequently and whether any error messages are encountered. This data helps us improve the platform experience.
• Functional cookies: Remember preferences you have set, such as your preferred language or display settings, so that you do not need to re-enter them on every visit.
• Marketing and targeting cookies: Used only with your explicit consent, these cookies track your browsing behaviour across sessions to allow jeebaje to show you relevant promotional content. You may withdraw consent at any time.

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please be aware that disabling strictly necessary cookies will affect the functionality of the jeebaje platform. Instructions for managing cookies in commonly used browsers are available in each browser's help documentation.

5. Data Security Measures

jeebaje implements a layered approach to data security designed to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our security framework includes the following measures:

• Transport layer security: All data transmitted between your device and the jeebaje platform is encrypted using TLS 1.2 or higher, with 256-bit SSL certificates applied across all pages and API endpoints.
• Password hashing: Account passwords are never stored in plain text. jeebaje applies industry-standard one-way cryptographic hashing algorithms so that even internal staff cannot read your password.
• Access controls: Access to systems that hold personal data is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Infrastructure security: Platform servers are hosted in data centres that maintain physical and network security controls, including firewalls, intrusion detection systems, and regular vulnerability assessments.
• Payment tokenisation: Financial data such as card details or mobile wallet references are tokenised at the point of entry. jeebaje does not store full payment credentials on its own systems.
• Security monitoring: jeebaje operates continuous monitoring of platform activity to detect and respond to unusual access patterns, potential data breaches, and fraud indicators in real time.

6. Data Retention Policy

jeebaje retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our Terms & Conditions. The retention periods we apply to the main categories of personal data are outlined below.

• Account and identity data: Retained for the lifetime of your active account and for a minimum of five years following account closure, in line with standard AML and financial record-keeping obligations.
• Transaction records: Deposit and withdrawal records, including payment method references and amounts, are retained for a minimum of five years from the date of each transaction.
• KYC documentation: Copies of identity documents submitted for verification are retained for the period required by applicable KYC and AML regulations, which is typically five years after the end of the customer relationship.
• Communications and support records: Correspondence with the support team is retained for three years from the date of the last interaction, unless the subject matter requires a longer retention period.
• Usage and analytics data: Anonymised or aggregated usage data that cannot be used to identify an individual may be retained indefinitely for platform improvement purposes.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your account and for one year following any withdrawal of consent.

When personal data has reached the end of its applicable retention period, jeebaje securely deletes or anonymises it in a manner that prevents reconstruction or recovery.

7. Your Privacy Rights

As a jeebaje player, you hold a number of rights with respect to your personal data. jeebaje is committed to honouring these rights and to responding to all valid requests in a timely manner. Your rights include the following:

• Right of access: You have the right to request a copy of the personal data that jeebaje holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic profile information directly from your account settings.
• Right to erasure: In certain circumstances you may request that jeebaje delete your personal data. This right is subject to limitations — for example, we are required to retain certain data to meet legal obligations even after your account is closed.
• Right to restrict processing: You may request that jeebaje restrict the processing of your data in certain situations, such as while the accuracy of the data is being contested or a legitimate interest objection is being assessed.
• Right to data portability: You have the right to receive a structured, commonly used, machine-readable copy of personal data that you have provided to jeebaje and to request that it be transferred to another service provider where technically feasible.
• Right to object: You may object to the processing of your personal data where jeebaje relies on legitimate interest as its legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where jeebaje processes your data on the basis of consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights described above, please contact the jeebaje support team at [email protected]. We will acknowledge your request within five business days and aim to resolve it within thirty calendar days. In cases of particular complexity, we may extend this period by a further thirty days, and will notify you if an extension is required.

8. Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jeebaje handles your personal data, please contact us at the address below. Our support team is available 24 hours a day, seven days a week, in English.

Data enquiries: [email protected]

jeebaje reviews this Privacy Policy on a regular basis to ensure that it remains accurate, complete, and up to date with any changes in our data practices or applicable law. When we make material changes to this policy, the "Last updated" date at the top of this page will be revised. In cases where changes are significant, we may also notify active players by email or via an in-platform notification. We encourage you to review this page periodically to stay informed about how jeebaje protects your privacy.

Your continued use of the jeebaje platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any revised terms, you should discontinue use of the platform and may request account closure by contacting support.